FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we ship worldwide. Shipping fees (if applicable) will be calculated and shown at checkout.
How long will it take to receive my order?
Delivery times vary by destination:
- United States: 4–7 business days
- International orders: 10–15 business days
Estimated delivery times include both processing and shipping.
When will my order be processed?
Orders are typically processed within 1–2 business days after payment is confirmed.
Which carriers do you use?
We work with reliable international and local courier partners depending on your location, including USPS, UPS, FedEx, and regional carriers.
Do you ship to all countries, and how much does shipping cost?
We offer worldwide shipping.
Shipping costs vary by destination and order value and will be displayed at checkout.
For more details, please visit our Shipping Policy page.
Will I need to pay customs duties or import taxes?
Customs duties or import taxes may apply depending on your country’s regulations. These fees, if applicable, are the responsibility of the recipient unless stated otherwise.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number.
You can use this number to track your shipment via the carrier’s website or through our Order Tracking page.
What should I do if my order is delayed or missing?
If your order appears delayed or hasn’t arrived within the estimated timeframe, please contact our support team. We’ll be happy to assist and investigate with the carrier.
Orders
Below are some of are common questions about orders
Will I receive an order notification?
The system will automatically send an email to your email address when:
1. the order is successfully submitted;
2. the item is shipped;
3. the customer confirms receipt of the item;
4. the order is refunded.
If you do not receive the corresponding email, please check that your email address is entered correctly, check your spam filter, or contact us.
How do I cancel or modify my order?
If you wish to modify your order, please contact us within 24 hours of placing your order by email at cskh@booknook.vn. We will process your request as soon as possible after receiving your message. Please note that orders that have already been shipped cannot be modified.
Products
Below are some common questions about our products
What is a Book Nook?
A Book Nook is a DIY miniature scene designed to fit between books on a shelf. Each kit combines hands-on building, detailed storytelling, and warm lighting to create a unique display piece.
What materials are used?
Our kits are made primarily from premium birch wood, along with acrylic, metal, and electronic components. All materials are carefully selected to be safe, durable, and enjoyable to assemble.
Is this suitable for beginners?
Yes. We offer different difficulty levels. Some models are beginner-friendly, while others are more detailed for experienced builders. Each product page indicates the recommended skill level and estimated build time.
Are tools or glue required?
Basic tools are usually included. Some models may require glue for certain joints, which will be clearly noted in the instructions.
Do the models include lighting?
Yes. Most Book Nook models include integrated LED lighting. Wiring instructions are provided step by step, and our support team is available if you need help.